Frequently Asked Questions
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The Frequently Asked Questions are organized into different categories. Either choose a category from below or search for the answer to your question.
 Billing FAQ (13)Billing Related Questions and Answers | Pre-Sales FAQ (34) Pre-Sales Questions and Answers | Technical FAQ (35) Technical Questions and Answers |
 How much does 500 GB or 1 TB cost?For larger backup requirements, please contact us and provide us with your contact details. Our sales consultants will get in touch with you... Views: 269 |
| How do I change my Backup Utility password? There are two ways to change your Backup Utility password... from the Backup Utility itself, or from the Online Portal. From the Backup Utility... Views: 155 |
| I want to pay by PayPal. Do I need to setup a PayPal subscription? When paying by paypal, you do have the option of paying a one-time payment, or setting up an annual subscription. In both cases, the amount due on... Views: 134 |
| Can your software run when idle? If the definition of 'run when idle' means the computer is in the state of Stand By or Hibernation mode, then the answer will depend on the... Views: 92 |
| How do I change my Client Area password? First, login to the Client Area with your email address and Client Area password. The Client Area can be found by clicking the Members/Support... Views: 83 |
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